I'm not sure if this is the right place for complaints, but...
a. I had to find this forum to find out the procedure of booker accounts. Why can't that be on the main page?
b. I also had to come to this forum to find the contact email. And yes, I looked and it's nowhere else.
c. I belong to one of the organisations mentioned in the list etc etc but I did not get a booker account "automatically", so I really don't see why it's advertised as such. I still had to email support and I'm waiting.
Overall, I find that the Help pages are not helpful unless you are already a user.
I wonder if this si deliberate, to limit the number of users.
Sophia